Service Installation Policy
Connecting to the Franklin Telephone Fiber Optic Network
To connect you to service, there are three primary components: 1. The mainline fiber cable that runs along the road (usually on untility poles, but sometimes buried) 2. The fiber cable that connects your location to the mainline fiber 3. The electronics at your premisesStandard Installation
The fiber cable between your location and the nearest utility pole is called a “drop” and can be either aerial or buried. Franklin Telephone charges a standard installation fee. Included in this fee you receive: 1. Electronics with built-in Wi-Fi 2. Standard drop (aerial or buried) up to 400′ from the nearest mainline fiber pole or pedestal Aerial drop: Included with your fiber internet installation. Franklin Telephone installers will handle everything! Buried drop: Businesses and homeowners can opt to have a buried drop. The fiber portion of the drop is included in the standard installation fee, but we require that conduit must be in place that meets our specifications before we can extend the drop and install services to you. Buried Service Requirements To receive Franklin Telephone fiber service, a connection pathway is required from our network to your property. While aerial installation is available for many locations, many customers prefer the aesthetics and protection of buried fiber service, which requires underground conduit installation. Please review the requirements in the document below carefully before beginning your project, as proper conduit installation is critical for reliable service and will prevent delays in your fiber connection. For questions about these requirements, installation options, or the process, contact Franklin Telephone (802) 285-9911. Non-Standard Installation and Extras Every location is unique, and the installation requirements will vary. At Franklin Telephone, we believe in full disclosure. No “hidden” fees or unexpected charges. When our crews come out to visit your location to discuss your installation, they will explain to you any additional requirements or costs. Below are some additional costs and optional extras: 1. Long drops. If the distance between your location and the nearest mainline fiber pole or pedestal is more than 400 feet, then extra fees apply. For reference, the nearest mainline fiber pole is usually where the electrical transformer that feeds your house is connected. 2. Full-home Wi-Fi. Our standard installation includes Wi-Fi, but there may be areas of your house that are not covered. If necessary, additional Wi-Fi extenders or access points carry additional costs. 3. In-home wiring/cabling. If you require extra cabling inside your home, there will be an additional cost. Read the full Drop Policy for Installation Requirements(.pdf):
Service Installation
Policy
Connecting to the Franklin Telephone Fiber Optic Network To connect you to service, there are three primary components: 1. The mainline fiber cable that runs along the road (usually on untility poles, but sometimes buried) 2. The fiber cable that connects your location to the mainline fiber 3. The electronics at your premisesStandard Installation
The fiber cable between your location and the nearest utility pole is called a “drop” and can be either aerial or buried. Franklin Telephone charges a standard installation fee. Included in this fee you receive: 1. Electronics with built-in Wi-Fi 2. Standard drop (aerial or buried) up to 400′ from the nearest mainline fiber pole or pedestal Aerial drop: Included with your fiber internet installation. Franklin Telephone installers will handle everything! Buried drop: Businesses and homeowners can opt to have a buried drop. The fiber portion of the drop is included in the standard installation fee, but we require that conduit must be in place that meets our specifications before we can extend the drop and install services to you. Buried Service Requirements To receive Franklin Telephone fiber service, a connection pathway is required from our network to your property. While aerial installation is available for many locations, many customers prefer the aesthetics and protection of buried fiber service, which requires underground conduit installation. Please review the requirements in the document below carefully before beginning your project, as proper conduit installation is critical for reliable service and will prevent delays in your fiber connection. For questions about these requirements, installation options, or the process, contact Franklin Telephone (802) 285-9911. Non-Standard Installation and Extras Every location is unique, and the installation requirements will vary. At Franklin Telephone, we believe in full disclosure. No “hidden” fees or unexpected charges. When our crews come out to visit your location to discuss your installation, they will explain to you any additional requirements or costs. Below are some additional costs and optional extras: 1. Long drops. If the distance between your location and the nearest mainline fiber pole or pedestal is more than 400 feet, then extra fees apply. For reference, the nearest mainline fiber pole is usually where the electrical transformer that feeds your house is connected. 2. Full-home Wi-Fi. Our standard installation includes Wi-Fi, but there may be areas of your house that are not covered. If necessary, additional Wi-Fi extenders or access points carry additional costs. 3. In-home wiring/cabling. If you require extra cabling inside your home, there will be an additional cost. Read the full Drop Policy for Installation Requirements(.pdf):
